- Quality control meetings are run weekly with all sales representatives, with a concentration on customer service needs and any related issues.
- Fulltime Quality Control Manager dedicated to increasing the quality of every new customer being acquired. Our QC manager will also quickly resolve any possible customer complaints.
- Fulltime Customer Service Field Agent trouble shooting any problems that require hands on interaction with customers and the retraining of field marketing representatives.
- As a continuous effort to increase quality of sales and isolate potential risks and liability that may arise from customer complaints, our Quality Control Department will call all customers that we enrolled the previous day. We generally will be able to contact 35% of customers.